Privacy Policy

The information we collect depends on how you interact with Etoile Med Spa.

A. Contact and Identification Information We may collect information such as: full name, email address, telephone number, mailing address, date of birth, preferred method of communication, account or booking information, and government-issued identification when reasonably required.

B. Appointment and Treatment Information When you request an appointment, complete an intake form, or receive services, we may collect: appointment dates and service requests, treatment interests and goals, medical history, health conditions, allergies, current medications, pregnancy or breastfeeding status, previous treatments or procedures, treatment notes and recommendations, before-and-after photographs, treatment consent forms, and aftercare communications. Please provide complete and accurate information so that our providers can determine whether a treatment may be appropriate for you.

C. Payment and Transaction Information When you purchase a service or product, we may collect: billing information, payment status, transaction history, deposit and refund information, and package, membership, or gift-card information. Payment card details may be collected and processed directly by our payment processors. Etoile Med Spa may not receive or retain complete payment card information. If you apply for third-party financing, your information will also be subject to the financing provider’s privacy policy and terms.

D. Communications We may collect information contained in your communications with us, including: emails, text messages, telephone-call details, voicemails, website-form submissions, customer-support requests, reviews, feedback, testimonials, and social-media messages or comments. Telephone calls may be recorded or monitored where permitted by law and when appropriate notice is provided.

E. Website and Device Information When you visit our website, we or our service providers may automatically collect information such as: IP address, browser type, device type, operating system, general geographic location, referring website, pages viewed, links selected, date and time of visits, time spent on the website, website interaction and performance information, and cookie and advertising identifiers. We may collect this information through cookies, pixels, analytics tools, logs, and similar technologies.

We may collect information: directly from you; from a parent, guardian, or authorized representative; through our website and online forms; through appointment and customer-management platforms; from payment processors and financing providers; from advertising, analytics, and social-media platforms; from medical or treatment providers involved in your care, when authorized or legally permitted; from publicly available sources; and automatically through cookies and similar technologies.

We may use information for the following purposes: to respond to inquiries; to schedule and manage appointments; to evaluate treatment eligibility; to provide aesthetic, skincare, cosmetic, and wellness services; to create and maintain treatment records; to provide treatment preparation and aftercare instructions; to process payments, deposits, refunds, and purchases; to administer packages, memberships, promotions, and gift cards; to communicate about appointments, services, transactions, and accounts; to provide customer support; to send marketing communications when appropriate consent has been provided; to personalize and improve our website and services; to understand website traffic and advertising performance; to prevent fraud, abuse, and security incidents; to maintain business and financial records; to comply with professional, legal, and regulatory obligations; to establish, exercise, or defend legal claims; and for other purposes disclosed when the information is collected.

Certain information collected in connection with consultations or treatments may be considered medical, health, or treatment-related information. Where Etoile Med Spa is subject to the Health Insurance Portability and Accountability Act, or another applicable healthcare privacy law, eligible health information will be handled in accordance with those requirements and any applicable Notice of Privacy Practices. This website Privacy Policy is not intended to replace a HIPAA Notice of Privacy Practices or a treatment-specific authorization or consent form. Do not submit emergency requests through our website, email, or text messaging services. If you are experiencing a medical emergency, call 911 or seek immediate medical assistance.

We may disclose information as reasonably necessary to the following categories of recipients.

A. Providers and Business Personnel Information may be accessible to authorized medical and aesthetic providers, employees, contractors, office and administrative personnel, and billing and customer-support personnel. Access is limited according to business and treatment-related responsibilities.

B. Service Providers We may use service providers to support functions such as: website hosting, appointment scheduling, customer relationship management, payment processing, financing, email delivery, SMS delivery, cloud storage, data security, website analytics, advertising, technical support, and legal, accounting, and professional services. These providers may process information on our behalf and are expected to use it only for authorized purposes.

C. Payment and Financing Providers Payment processors, banks, and financing companies may receive information required to process payments, assess financing applications, prevent fraud, and manage transactions. Their collection and use of information are governed by their respective privacy policies and agreements.

D. Legal and Safety Disclosures We may disclose information when we reasonably believe disclosure is necessary to: comply with a law, regulation, subpoena, court order, or legal process; respond to a lawful government request; protect the health or safety of a client or another person; investigate fraud, security incidents, or illegal activity; enforce our agreements and policies; protect the rights, property, and safety of Etoile Med Spa and others; or establish, exercise, or defend legal claims.

E. Business Transactions Information may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction. Any recipient will be expected to handle the information in accordance with applicable privacy requirements.

F. With Your Direction or Consent We may disclose information to another person or organization when you direct us to do so or provide the required authorization.

By providing your telephone number and separately opting in, you consent to receive text messages from Etoile Med Spa LLC at the number provided.

Transactional Messages Transactional or service-related messages may include: appointment confirmations, appointment reminders, scheduling and rescheduling updates, treatment preparation instructions, aftercare communications, account or payment updates, customer-support communications, and other important service-related notifications.

Marketing Messages When you separately consent to marketing messages, communications may include: special offers, treatment promotions, new-service announcements, event announcements, package or membership promotions, and other Etoile Med Spa-related news.

Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any product or service. You may opt out at any time by replying STOP to any message. For assistance, reply HELP, call +1 832-808-6688, or email info@etoilemedspa.com. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or disclosed to third parties for their own marketing purposes. We may provide mobile information to service providers that help us deliver and support text messages. These providers may use the information only to perform services on our behalf and not for their own marketing or promotional purposes.

When you consent to receive promotional emails, we may send information concerning: services and treatments, special offers, practice announcements, events, packages and memberships, educational content, and other Etoile Med Spa news. You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us. Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications.

Our website may use cookies, pixels, tags, analytics technologies, and similar tools. These technologies may be used to: operate the website, remember user preferences, maintain website security, analyze website traffic and performance, understand how visitors interact with the website, measure advertising performance, present relevant advertising, and diagnose technical issues. Some cookies are necessary for website functionality. Other cookies may be used for analytics or advertising purposes. You may be able to manage cookies through your browser or device settings. Disabling cookies may affect the availability or performance of certain website features. Third-party analytics, advertising, and social-media providers may collect information according to their own privacy policies.

Please do not include unnecessary medical, financial, or other sensitive information in general contact forms, social-media messages, or ordinary emails. When available, use the designated intake, patient, payment, or secure communication system for sensitive information. We do not intentionally use treatment details, medical information, or information submitted through patient intake forms for third-party advertising purposes without the authorization or legal basis required by applicable law.

Etoile Med Spa may take photographs or videos for treatment documentation, evaluation, and progress monitoring. Identifiable photographs, videos, testimonials, or treatment stories will not be used for advertising, social media, or promotional purposes unless we obtain the consent or authorization required by applicable law. Any media authorization will be presented separately from treatment consent when appropriate. You may contact us with questions regarding the scope or withdrawal of a media authorization. Withdrawal will not affect uses or disclosures already made in reliance on a valid authorization.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, and destruction. These safeguards may include access controls, staff procedures, system protections, vendor management, and secure storage practices. No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use caution when transmitting information electronically.

We retain information for as long as reasonably necessary to: provide services; maintain treatment and transaction records; fulfill the purposes described in this Privacy Policy; comply with legal, healthcare, tax, accounting, insurance, and professional obligations; resolve disputes; prevent fraud; and enforce our agreements. Retention periods may vary depending on the type of information and applicable requirements. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Depending on your location and applicable law, you may have the right to: request access to personal information we maintain about you; request correction of inaccurate information; request deletion of eligible information; obtain information about how your information is used or disclosed; withdraw certain consents; opt out of marketing emails; opt out of marketing text messages; request restrictions concerning certain uses or disclosures; and submit a privacy-related complaint. These rights may be subject to legal exceptions. For example, we may need to retain treatment, payment, tax, legal, or business records even after receiving a deletion request. We may need to verify your identity before processing a request. An authorized representative may submit a request when legally permitted and after providing appropriate documentation. To submit a request, contact us using the information provided below.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the general website without appropriate authorization. Individuals under 18 should use the website and request services only with the involvement and permission of a parent or legal guardian. A parent or guardian may be required to complete forms and provide consent for services involving a minor.

Our website may contain links to third-party websites, payment processors, booking systems, financing providers, social-media platforms, and other external services. We do not control the privacy, security, or data-handling practices of these third parties. Your use of third-party services is governed by their respective terms and privacy policies. A link to a third-party service does not constitute an endorsement of its privacy or security practices.

When you interact with Etoile Med Spa through a social-media platform, the platform may collect information about your activity according to its own privacy policy. Information you post publicly may be visible to other users. Do not post private medical, treatment, financial, or identifying information in public comments.

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or legal obligations. The updated policy will be posted on this page with a revised “Last Updated” date. Changes will become effective when posted unless otherwise stated. We encourage you to review this Privacy Policy periodically.

For questions, concerns, or requests regarding this Privacy Policy, please contact: Etoile Med Spa LLC Phone: +1 832-808-6688 Email: info@etoilemedspa.com